Privacy Policy.

Velocity Insurance Inc. (“Velocity,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you entrust to us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you. It applies to information collected through our website and in the course of providing insurance brokerage services.

Applicable Privacy Legislation

As an insurance brokerage based in Alberta, we handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). In keeping with PIPA, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and only with your consent or as otherwise permitted by law. You have the right to access and request correction of your personal information and to withdraw consent, subject to legal and contractual restrictions. If you have a concern about how we handle your personal information that we are unable to resolve, you may contact the Office of the Information and Privacy Commissioner of Alberta.

Personal Information We Collect

We collect personal information that you provide to us directly and information that is reasonably necessary to provide insurance brokerage services, including:

• Contact details such as your name, mailing address, email address, and phone number;
• Business information, including business name, operations, locations, and financial details relevant to underwriting;
• Information required to obtain quotes, place coverage, and administer policies and claims;
• Communications you send to us, including quote requests and inquiries submitted through our website.

How We Use Your Information

We use personal information for the following purposes:

• To assess your insurance needs and obtain quotes from insurers;
• To arrange, place, renew, and service insurance policies;
• To assist with the reporting and handling of claims;
• To communicate with you and respond to your inquiries;
• To comply with legal, regulatory, and professional obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, understand how it is used, and measure the effectiveness of our marketing. These technologies may collect information such as your IP address, browser type, device information, pages visited, and referring URLs.

We use the Meta (Facebook) Pixel, a tool provided by Meta Platforms, Inc., to measure the performance of our advertising and to understand visitor activity on our website. The Meta Pixel may set cookies and share certain information with Meta, which Meta may use in accordance with its own data policy. You can learn more about how Meta uses this information and the choices available to you in Meta’s privacy policy at facebook.com/privacy/policy.

We also use the Google tag (gtag.js), which supports Google Ads and Google Analytics, provided by Google LLC, to measure the performance of our advertising, record conversions, and understand how visitors use our website. These tools may set cookies and share certain information with Google, which Google may use in accordance with its own privacy policy. You can learn more about how Google uses this information at policies.google.com/privacy. You can opt out of Google Analytics tracking using Google’s browser add-on at tools.google.com/dlpage/gaoptout.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. You may also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance of Canada at youradchoices.ca.

Disclosure of Information

We disclose personal information only as necessary to provide our services and as permitted or required by law. This may include disclosure to insurers, reinsurers, underwriters, claims adjusters, and other service providers acting on our behalf. We do not sell your personal information.

Protecting Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. Access to personal information is restricted to employees and representatives who require it to carry out their duties.

Your Rights and Choices

Subject to applicable law, you may request access to the personal information we hold about you and request that we correct inaccurate or incomplete information. You may also withdraw your consent to our use of your personal information, subject to legal and contractual restrictions, by contacting us using the details below.

Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, and professional obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Velocity Insurance Inc.
348 - 10654 82 Ave NW, Edmonton, AB T6E 2A7
Email: info@velocityinsurance.ca
Phone: (587) 842-1369