Make a claim.
Whether you’re facing an emergency or submitting a standard claim, Velocity is here to guide you through the process with clarity and care.
How it works.
Emergency Assistance
For after-hours and emergency claims, policyholders must contact their insurance carrier directly. Please reference your insurer’s website for information on how to make a claim.
Secure the scene where applicable and advise your broker at the earliest opportunity.
Report Your Claim
For non-emergency claims, gather as much information as possible (photos, dates, descriptions) and contact your broker for guidance.
Your broker will review the details and follow up promptly.
Claims Advocacy & Resolution
Velocity stays with you throughout the entire claims process (from initial report through review, negotiation, and settlement), ensuring fair, efficient resolution.
We advocate for your interests at every stage.
Contact your broker.
At Velocity, our insurance partners are the claim experts, and we work hand in hand with them to ensure a smooth, well-managed claims experience.
Mandy Stierman
Founder · Principal Broker