Guides
The broker of record letter, explained
Moving brokers and moving insurers are two different actions. Here is how a broker of record letter works.
Southeast Alberta
Commercial Insurance Broker in Medicine Hat
There are not many brokers in the southeast who do commercial work properly, and being small should not mean being an afterthought. This page explains how we handle Medicine Hat files.
The Hat carries an industrial base far larger than its population suggests, and businesses working to the operators around it inherit contract insurance requirements as a matter of routine. The local commercial market is thin, so those files often go to a brokerage that treats them as overflow. Velocity works remotely across the whole province and does nothing but commercial, which means a Medicine Hat account is a normal file here rather than an exception. Mandy Stierman has spent more than two decades placing exactly this kind of business.
Why Owners Move
What we hear fromMedicine Hat business owners.
01
They do not really understand my industry
Energy and manufacturing operations get slotted into whatever category fits loosely enough, and the wording follows from that. When the classification is wrong the pricing is wrong, and so is the coverage nobody checked against the actual work.
02
I sent them a contract and nobody read it
Industrial agreements arrive with insurance schedules attached, asking for a liability limit, additional insured status and a waiver of subrogation. Most of that is ordinary. Occasionally one asks for something expensive, and you want to know that before signing.
03
I never speak to the same person twice, and they never know my business
The account moves between whoever is available, so nothing accumulates. Every year you describe the operation again to somebody who has never seen it and will not be there next time either.
04
I can never get a straight answer about what I am covered for
A question about water damage or a deductible should not require somebody to go away and come back next week. If your broker cannot tell you on the spot, they have not read your policy recently enough.
Why We Stand Out
What you get insteadas our client in Medicine Hat.
- Proudly independent, with fourteen insurance partners behind you
- We are owned by nobody but ourselves and carry no insurer quota, so a southeast Alberta file lands wherever it genuinely fits. A renewal that comes back badly can go straight in front of thirteen other underwriters.
- Relationships, not transactions
- One experienced broker for the life of the relationship, with no call centre and no rotation. The person who classified your operation correctly at the start is the person you reach afterwards.
- Deep commercial expertise
- Twenty years inside brokerages across underwriting, hard placements, difficult renewals and claims advocacy, and commercial lines only. There is no personal lines department here to make your file somebody’s side project.
- Built around how you really operate
- A downtown retailer, a gas-sector contractor and a manufacturer along the highway commercial strip get three different programs. We ask what the operation involves before recommending anything, which is how classification stops being a guess.
- Explained in plain language
- What is covered, what is excluded and what a contract clause is really asking for, put in words that need no translation. Owners should not have to take an insurance program on faith.
- Superior service, backed by advanced technology
- The tools this brokerage runs on were designed and built here, around the way people work instead of the way a legacy system happened to be wired. Log into the client portal and your coverage, your documents and your invoices are in one place and current. Nobody should have to learn insurance software to see what they bought.
Your Broker
Mandy Stierman · Founder & Principal Broker
Licensed Alberta broker · 20 years in insurance
Velocity Insurance Inc. is a proudly independent, female-led commercial brokerage founded and owned in Alberta. Mandy was formerly an Account Executive with Spruceland Insurance and is a member of the Insurance Brokers Association of Alberta.
What clients sayabout working with us.
★★★★★
“She took the time to explain everything clearly in a way that actually made sense… her rates were more than competitive, and the level of service she provided was truly exceptional. It’s so refreshing to work with a woman entrepreneur who is not only amazing at what she does, but also genuinely cares about her clients.”
TJ Aneca · a month ago · Google
Reviews come from clients across Alberta, Medicine Hat included. Read them on Google
Common Questions
Choosing a brokerin Medicine Hat.
Is Velocity a Medicine Hat insurance broker?
We are an Alberta brokerage that writes commercial policies right across the province, southeast included. Provincial licensing means everything we can place for a client in Edmonton we can place here, and we work remotely by design.
Who will be handling my account?
That would be Mandy Stierman, who owns the brokerage and does the work herself. She handles the quote, the placement, the servicing and any claim, and the file is never passed on once it is written.
What sets Velocity apart from a bigger brokerage?
A small market like this one tends to get overflow treatment from large firms. Because we do commercial exclusively and hold a small book, a Medicine Hat account gets the same attention as anything else we write.
You are independent. How do I know the price is competitive?
Fourteen insurance partners and no house insurer means the file has to be placed on merit each year, and you see the alternatives. A broker with one company can only bring you what that company will do.
What happens at my renewal?
We review it before the date rather than after, look at whether the operation or the contracts have moved, and decide whether to test the market. You get the reasoning either way, whether the file moves or stays put.
How quickly do you respond?
Questions get a same business day reply. Certificates go out as soon as we can once cover is bound, and if something depends on an underwriter we say so instead of letting it drift.
What does it cost to use a broker?
Nothing directly. The commission sits inside the premium the insurer charges and is there whether or not you use a broker. Going direct removes the person negotiating, not the cost.
How easy is it to switch insurance brokers?
One signature on a broker of record letter. The policy moves across untouched, same insurer and same premium, with no cancellation and no gap. It works at any point in the year.
Could you review my current insurance program?
Yes, at no cost and with no obligation. Send us the documents and Mandy goes through them personally, then tells you whether the classification, the limits and the price all stand up.
The Next Step
Talk to the brokerwho would handle your file.
Send us what you have and we will tell you what we would do with it. If we are not the right brokerage for your business we will say so on the first call.
Talk to a Medicine Hat broker
How do you prefer to work through your insurance?
Related
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